HELIUSIoT's in-house team of IoT experts, engineers, and support staff goes above and beyond to optimize our customer deployments.
More about IoT SupportThe Customer Support has gone above and beyond for all of our operational troubleshooting, and there is usually no more than 10 steps compared to the hours of back and forth I had with other networks. I can always count on their prompt help when resolving issues on my IoT SIMs.
IT Spec II
Optimize time to market with expert guidance from HELIUSIoT.
Our experts go beyond just connectivity. We stay by your side and provide the technical expertise you need for optimal and fast device deployment.
Any time I msg/call I always receive the fastest & best response... Their engineering support helped us root the exact hardware issue on our machines. By far the best team out there providing IoT cellular resources.
Control Energy Group
I used three different providers, and HELIUSIoT was by far the best—it’s not even close. They offer excellent support, a secure and incredibly user-friendly and generously helpful platform. Because I was doing cellular IoT for the first time, they held my hand until I was completely set up and had much powerful working view. That level of proactive thoughtful support is almost unheard of. HELIUSIoT is a different kind of company—and it shows.
CTO, IoT Co
HELIUSIoT offers robust private networks built with the security integrated. All the clients are set up in unique networks with IPSEC connections back to your corporate networks where you control firewalling & features.
While you are in the evaluation process, the HELIUSIoT team will give you a platform demo and proof of concept to ensure you find the right solution.
Our support team verifies your device compatibility to ensure smooth deployment (we also make device suggestions if needed).
When you onboard with HELIUSIoT, you are assigned a customer success specialist to bridge the gap between your organization and HELIUSIoT.
The HELIUSIoT support team trains key members of your organization on the IoT platform and billing portal.
We get hands-on with rapid SIM activation and deployment, treating all new unit with our customers.
Along with 24x7 support, our team conducts QBRs to ensure you are getting the most out of using HELIUSIoT as your IoT provider.
HELIUSIoT goes above and beyond other providers to ensure your data plans still make sense for your deployment months after initial deployment.
Explore HELIUSIoT support in more detail.
In-house IoT support for your deployments
Our support team is different than other providers, in a very good way.
Learn more about HELIUSIoT N.O.C.SIM activation is easy with HELIUSIoT
We break down the basic steps to activate your IoT SIMs with HELIUSIoT.
Learn how to activate SIMs with HELIUSIoTEnsure your hardware is ready to roll on arrival
When you order hardware from HELIUSIoT you also have the option for us to pre-provision the hardware in-house to the settings you need, avoiding setup and errors when you receive it.
Learn more about hardware provisioningTell us about your deployment and a connectivity specialist will follow up within one business day.